How to help Target Costumers!

How to help Target Costumers!

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Step One: Ask a guest, if they need help?

                This step is about making the approach your own. The main purpose of this step is just to find out why the person is within the department you’re in. Target tells us to say, “Can I help you find something?” I don’t take this approach. I mainly ask a guest “Do you need help finding something?” I say “something” because they could be looking for an item not within the department I am working in. For some reason, some of the people who come into Target don’t know where anything is. For some it’s because they never been to this Target. For others, it’s because they get turned around or don’t remember where they are. On the other hand, the person just wants to be lazy, not put in any effort, or has already tried to find the item with no luck.

Step Two: Listen to what they say.

                This step may seem to not make sense. When a guest is talking some employees, they don’t really listen because they are looking for key worlds. Once the employee hears the word they would direct them toward what they are looking for. The reason why I say this step is because the guest may give you more information about the reason they came to Target. Listening to the guest can also allow you to tell them the answer they are looking for even before the question is asked.

Step Three: If the guest has a question than answer it.

                Simple location questions could be simple to answer for most employees who have worked at a store for over three months. As a Target employee, I get paid to answer the questions asked of me. For example, if a guest would ask me “where is a charging cable?” If the guest asked me this question then I would only answer the question. I would point in the direction of the item and tell them the lane number. They could ask for something not within the department you’re working and it would be helpful to know your store. This will also help the guest get out before they spend more money.

Step Four: Make a guess as to what the guest really wants or needs.

                The questions you would hear from a guest may not be the question they wanted or needed to ask. For example, the question “Where is a charging cable?” could mean “I need a cable to charge my phone so can you help me get one?” Or “Can I see some headphones?” could mean “I would like to get some earbuds. Can you show me where they are? Can you grab one for me? or they’re locked and I need you to get them for me?”

Step Five: Make a choice whether you’re okay with telling people what to buy.

                There will be many people who will ask “What should I get or buy?” I am not a person who will tell someone what to buy. I would give you all the information you need to make up their mind. If you were to ask me the question then my answer would be “I don’t tell people what to buy!” If they ask my opinion then I would give it but other than that I wouldn’t. I also tell guest “I don’t know what you’re going to use it for so I can’t make the decision for you.”

Step Six: Inform the Guest.

                Give the guest has much information as they want, you want to give, or they need. For example, if a guest wanted to get their child a game console. I would tell them the available consoles and what they need to buy. If they want their child to play right when they get home than they would need internet connection, a TV, and a game (for some of the new consoles). They may want to get a new TV to go with the console so they would need to know the difference between the TVs.

Step Seven: Probe for more information.

                Sometime there would be a guest who will not know what they need or want. They think the item they are looking for is at Target. They think Target carries everything. This is not true. I sometimes must ask many questions toward the guest to find out what they are looking for. Sometimes these questions will lead to telling the guest to go to another store or shop online. However, this may seem like I am taking away business from Target but it turns out people like it when your honest.

Step Eight: Make the sell.

                After informing the guest and getting the items, they want or need than ring them up. Ringing them up at the cashier is making the sell. Knowing for sure they guest bought the item the wanted or needed.

Step Nine: Tell the guest “Have a great day!”

                Telling the guest “Have a great day!” to me the final interaction between them and me. some people would try to correct and say the proper time of day. On the other hand, they ignore what you say and go on their way. For a select few, they challenge the word day and ask why? I tell them because “day” defines a 24-hour period and I am telling to enjoy the next day.